Ex Gratia payments to clients

Whenever a client gets refunded outside of our Terms and Conditions, and at a time contradictory to the current policies in place, the following wording MUST reflect on ALL correspondence regarding the refund:

 

“This is an ex gratia payment and we reserve all our rights”

“Hierdie is ‘n ex gratia betaling sonder benadeling van enige van ons regte”

 

Please make sure that you always comply to this rule.