Good day Stephanie P,
Thank you for your review. Please be assured that Travel and Sport has not gone into hiding. As lockdown spread throughout the world, our suppliers overseas were also affected. Travel and Sport has had to wait in line for our suppliers to process refunds back to us. Our refund process has commenced on the 24th of June for groups which was due to travel in March. Our intention going forward is to process refunds for groups that should have departed in April 2020, during the month of July 2020, and so forth.I can reassure you that we regard our clients’ refunds as one of our top priorities, and we are committed to communicate with everybody in the most efficient and timely manner possible when refunds are due for processing.